Website Privacy Policy

Some Websites we offer enable/require you to give us your Personal Information.

1. When you communicate with Panasonic
   When you contact us or interact with our customer support representatives, we may collect Personal Information about you, such as your name, mailing address, phone number, email address and contact preferences, and we may also collect information about the Panasonic products or devices you own, such as their serial numbers and date of purchase. We also may create logs/reports that are useful in diagnosing product or application performance related issues, and capture information relating to the issue. We use this information to provide you with customer and product support.
2. Subscriptions and newsletters
   Where you subscribe to our promotional communications and newsletters, we will collect Personal Information including your email address. We will only provide such subscription services to you in accordance with applicable laws and where you have expressly requested us to do so.

We may collect information about your use of the Websites. For example, we collect:

1. Product/device information - such as unique device identifiers, IP address, operating system details, and settings of the device you use to access the Websites;
2. Log information - such as the time and duration of your use of the Websites, search query terms you enter through the Websites, and any information stored in cookies that we have set on your device (such as your pc, mobile phone or tablet).

We are not allowed to process Personal Information if we cannot rely on a valid legal ground. Therefore, we will only process your Personal Information when:

1. we have obtained your prior unambiguous consent;
2. the processing is necessary to perform our contractual obligations towards you or to take pre-contractual steps at your request;
3. the processing is necessary to comply with our legal or regulatory obligations;
4. the processing is necessary to protect your vital interests or those of another natural person; or
5. the processing is necessary for our legitimate interests except where they are overridden by your interests or fundamental rights and freedoms. Examples of such ‘legitimate interests’ include:
   1. to benefit from cost-effective Websites (e.g. we may opt to use certain platforms offered by suppliers);
   2. to protect the security of our IT systems, architecture and networks; and
   3. to meet our corporate and social responsibility objectives.

We may use the Personal Information we collect for the following purposes:

1. Create an Account/Log in on our Websites - to enable you to create a profile on our Websites and to enable you to log in to such Websites;
2. Registering products/devices - to register you or your device or product for any of our Websites;
3. Provide our Services - to provide our Services or any specific feature that you request, including to enable us to fulfil our obligations under any contract with you. We will show individual privacy policies or notices for each Service where appropriate;
4. Surveys - to ask for your opinions or comments on our Websites and to conduct other surveys;
5. Advertising - for advertising, such as providing customised advertisements and sponsored content and sending you promotional communications;
6. Analysis Purposes - for assessment and analysis of our market, customers, products, devices and Websites;
7. Statistics - to create anonymous, aggregated statistics about the use of our Websites. This anonymised data may be shared with third parties;
8. Service Improvement - to develop and improve new and existing Panasonic products and Websites, recommendations, advertisements and other communications and learn more about your preferences;
9. Customer Support Services - to provide customer support services for your product or device, or to deal with any other support queries you may have;
10. Security - to protect our customers (e.g. to prevent spam or attempts to defraud users of our Websites); to operate and maintain the security of our Websites (e.g. to prevent or stop an attack on our systems or networks); or to protect the rights or property of Panasonic, including enforcing any terms or agreements governing the use of our Websites;
11. Updates - to communicate with you, including communicating with you about your account, profiles or transactions with us, giving you important information about our Websites, sending you notice about any material changes to our Privacy Policy;
12. Corporate Transaction - to manage corporate transactions involving our company including reorganisation, merger, transfer, sale, joint venture, assignment or other disposition of all or any portion of Panasonic's business, assets or stock, including, without limitation, in connection with any bankruptcy or similar proceeding.

We may disclose your information to the following entities:

1. Panasonic Affiliates
   We may need to transfer your Personal Information to other Panasonic Affiliates to provide the services you require or any other assistance you request.
2. Service Providers
   We use third party service providers to help us to administer certain activities and services on our behalf, such as fulfilling sending emails and text messages (such as SMS), providing advertisements, analysing usage of our Websites, tracking effectiveness of our marketing campaigns, allowing users to connect to their social network and providing customer support services. We share Personal Information about you with such third party service providers solely for the purpose of enabling them to perform services on our behalf and they will operate only in accordance with our instructions. Here are examples of third party service providers we use:
   1. Email Service Providers – Cloud services are used to assist us in sending emails to you in accordance with your marketing preferences;
   2. Analytics Service Providers – analytics providers are used to assist us in understanding the usage of our Websites, to enable us to improve our Websites. For further information, see our Cookie Policy.
3. Third parties when required by Law or to Protect our Websites
   We will disclose your Personal Information to comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies; to protect our customers (e.g. to prevent spam or attempts to defraud users of our Websites); to operate and maintain the security of our Websites (e.g. to prevent or stop an attack on our systems or networks); or to protect the rights or property of Panasonic, including enforcing any terms or agreements governing the use of our Websites.
4. Other Parties in Connection With Corporate Transactions
   We may disclose your Personal Information to a third party (or other Panasonic Affiliate) as part of a reorganisation, merger, transfer, sale, joint venture, assignment or other disposition of all or any portion of Panasonic's business, assets or stock, including, without limitation, in connection with any bankruptcy or similar proceeding.
5. Other Parties With Your Consent or At Your Direction
   We may share Personal Information about you with third parties when you consent to or request such sharing.

The Personal Information that we collect from you may be stored and processed in your region, or transferred to, stored at or otherwise processed outside your region, including but not limited to Japan or in any other country and where Panasonic or its Affiliates, subsidiaries or service providers maintain facilities.

Where we transfer your Personal Information outside your region, we will ensure that suitable safeguards such as appropriate agreements and mechanisms are in place to help ensure that our third party service providers provide an adequate level of protection to your Personal Information.

Panasonic have put in place appropriate physical, technical and organisational measures to keep the Personal Information we collect in our Websites secure. These measures take into account:

1. the state of the art of the technology;
2. the costs of its implementation;
3. the nature of the Information; and
4. the risk of the processing.

The purpose thereof is to protect against accidental or unlawful destruction or alteration, accidental loss, unauthorized disclosure or access and against other unlawful forms of processing.

However, please note that although we take appropriate steps to protect your Personal Information, no website, product, device, online application or transmission of Information, computer system or wireless connection is completely secure and therefore we cannot guarantee the security of your Personal Information.