In recent years, Japan often have suffered natural disasters, including earthquakes and typhoons. Once a natural disaster strikes, we at Panasonic Homes promptly set up disaster control headquarters and form a support unit to confirm the safety of our customers living in the affected area and check on damage to their houses. Moreover, the Owner Support Dept. and the Refurbishment Div. take the lead in debris removal, house decluttering, and other disaster recovery activities as the primary support in response to local requests, to allow the customers to go back to their normal lives as soon as possible. After handing over houses to their owners, we provide customers with a comfortable life through continuous support in consideration of their feelings. Click here for details(Japanese only) >>
Note: Depending on the size of the natural disaster and the degree of damage our company suffers, we may be unable to provide disaster recovery assistance.
Panasonic Homes CLUB, a website exclusive to the owners of Panasonic Homes houses, allows us to confirm the safety of the owners in the event of a disaster. When a disaster occurs, our company’s owner support office will send out an email to each of the owners to ask how they are doing, and they can reply to report the situation of damage by smartphone. Even if they are staying in a shelter or are unable to make a phone call, we swiftly grasp and respond to the situation and provide support.
In terms of our activities toward the containment of the COVID-19, we were quick to fabricate anti-droplet protective panels and panel stands at our factory and install them in our sales offices across Japan. Also, we have offered online services with digital tools as new means of communication with our customers, including live webinars and online sales negotiations. With our solutions that give consideration to each and every person’s health, we have been striving to contribute to achieving the SDGs.
We hold live webinars on various useful life-related information for customers thinking about becoming homeowners or preparing for inheritance tax. At the live webinars, audiovisual presentations are given by experts in different fields, including home site hunting, storage ideas, ventilation and health, stockpiling in case of emergency, and inheritance tax reduction with rental housing. These webinars can be viewed either at home or on the go. In the days of living with the COVID-19, we have been communicating with our customers in this new style of offering information.
We have started an online sales negotiation service as a style of sales with top priority given to customers’ safety and health. Amid the COVID-19 pandemic, we remain in face-to-face contact with customers through web tools and help them obtain satisfying housing. In response to the recent trend of longer time at home, greater focus on comfortable housing, and more diversified lifestyle needs, we will continue to look for the best ways of communication at the front line of sales, hoping to establish a new normal in the time of the coronavirus.
The Panasonic Group has created a slogan for work style reform: “A Better Workstyle.” Under this slogan, we at Panasonic Homes have promoted a work style that gives consideration to the times and the working environment, while valuing each employee’s way of working. For example, we have created a more comfortable workplace environment, worked for diversity of human resources, introduced a system of working from home with a focus on pleasant working conditions during the days of living with the coronavirus, and supported online training for upskilling.
We have moved our in-person employee training online. While giving the utmost consideration to the ensuring of employee safety and health, we provide our sales reps with opportunities to acquire the basic knowledge and skills of housing sales, thereby supporting the upskilling of our human resources, who serve as the backbone of Panasonic Homes.
At its company cafeterias, the Panasonic Group uses “sustainable seafood” with certificates of sustainable fishery and farming, chain-of-custody, and traceability. We at Panasonic Homes have introduced sustainable seafood into our company cafeterias at two of our offices, including the head office.
Our company cafeterias not only serve appetizing meals but also adopt a layout that avoids crowdedness in consideration of our employees’ health, helping them work comfortably amid the COVID-19 pandemic.
Survey to Develop a New Way of Working
Last summer, we conducted a company-wide employee survey to consider measures that would lead to work style reform, hoping to give each employee an opportunity to review their way of working and sense of value. According to the results of the survey, about 60% of our employees started working from home to voluntarily avoid going out due to the coronavirus, and about 80% of these work-from-home employees responded that communication from home was as smooth as that at the office. We will examine comments from survey respondents and identified issues, and pursue an even better working environment.
Source: Survey to Develop a New Way of Working
Survey period: 12 days from Thursday, June 25 to Monday, July 6, 2020
Surveyed: Employees of Panasonic Homes Co., Ltd. and Panasonic Home Renovation Co., Ltd.
We conduct activities in and outside Japan to allow every employee to contribute to the local community. We also cooperate with our labor union and group companies to practice social contribution activities. We would like to support the local communities through labor-management collaboration and contribute to building a sustainable society.
As a community-rooted company, Panasonic Homes’ labor union and Koto Factory donated disinfectant to elementary and junior high schools in Higashi-omi, Shiga Prefecture as part of its support measures against the new coronavirus at schools. The disinfectant was distributed through the Higashi-omi City Board of Education to elementary and junior high schools in the city. Our efforts to pursue a safe and secure factory environment also contribute to building a safe and secure local community.
As a social contribution activity to convey our gratitude to local people for their constant support, we presented rice donated from our employees to Omi Children’s Cafeteria, the Creative and Practice Center for Connection in Shiga, the Shiga Prefectural Council of Social Welfare. Through this support for the cafeteria, we also provide opportunities for children to learn about the SDGs in a fun way.
Our labor union took the lead in activities to support developing countries through Chobora (“minor volunteer work”), a project to allow individual employees to join social contribution activities. Also, as part of measures to contain the COVID-19, the labor union procured face masks, which were in short supply, for our employees and their families across Japan to ensure their safety. The union donated some of the sales of the face masks to the LOVE POCKET FUND of the Nippon Foundation, a public interest incorporated foundation.
PT. PanaHome Deltamas Indonesia (PHDI), a joint venture we established with Sinar Mas Land (a local company) and the Sojitz Group, conducted a volunteer program (SAVASA BANGKITKAN ASA) as part of its CSR activities. In the vicinity of SAVASA, a smart town it is developing in Deltamas City, Bekasi, Indonesia, PHDI delivered food and hygiene products, including face masks, to about 60 households struggling due to job loss caused by the COVID-19 pandemic.
Tsunagari-no-hiroba (Toyonaka, Osaka Prefecture), an afforested square next to the building of Panasonic Homes’ head office, has been developed to contribute to conserving the local ecological network, and to ensure, in the event of a large-scale disaster, business continuity and support for stranded employees. In February 2014, we signed the Osaka Biodiversity Partnership Agreement with Osaka Prefecture, Toyonaka City, Osaka Prefecture University, and the Research Institute of Environment, Agriculture and Fisheries, Osaka Prefecture. Under the agreement, we contribute to environmental conservation and a safe society by planting the types of trees that match the local climate and natural features, and introducing photovoltaic and wind-power generation.
Panasonic Homes is a group company of Prime Life Technologies Co., Ltd., which was established by Panasonic Holdings and Toyota Motor Corporation with the aim of creating future-oriented cities.